This Shipping Policy governs the shipment of products offered on shopriccio.com, operated by Riccio. For any inquiries, you may contact us at contact.shopriccio@gmail.com.

By placing an order through our store, you agree to the terms set forth below.

1. Order Processing

Orders are processed within 1 to 3 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

In the event of stock shortages or any issues during order preparation, the customer will be notified via the email address provided.

2. Shipping Methods, Destinations, and Delivery Times

We currently ship to Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Portugal, Spain, Sweden, the United Kingdom, Bulgaria, Croatia, Slovakia, Slovenia, Estonia, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Romania, the United States, Canada, Australia, Argentina, Brazil, Chile, Colombia, Peru, Uruguay, Mexico, the Czech Republic, Austria, and Belgium.

Available Shipping Method

Free Shipping: Estimated delivery time is 10 to 30 business days, depending on the destination and the shipping carrier.

The delivery times provided are estimates only and may vary due to external factors, including logistics operations, customs procedures, weather conditions, or other circumstances beyond Riccio's control.

3. Shipping Costs

Shipping costs are displayed and calculated during checkout before the purchase is completed, based on the destination, package weight and/or volume, and the selected shipping method.

All orders qualify for free shipping.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your shipment.

If you do not receive the confirmation email after the maximum processing time has elapsed, please contact us at contact.shopriccio@gmail.com.

5. Deliveries and Shipping Addresses

It is the customer's responsibility to provide a complete and accurate shipping address.

If an order is returned due to an incorrect or incomplete address, or because delivery could not be completed, reshipment will be subject to payment of the new shipping costs.

Once an order is in transit, the shipping address can no longer be modified.

6. International Shipping and Customs

Orders shipped outside Argentina may be subject to customs duties, taxes, or import fees imposed by the customs authorities of the destination country.

Any such charges, if applicable, are the responsibility of the customer and are outside Riccio's control.

Customs procedures may result in additional transit time.

7. Delayed, Lost, or Damaged Shipments

If you notice an unusual delay or your tracking information has not been updated within a reasonable period of time, please contact us at contact.shopriccio@gmail.com, including your order number.

If your order is damaged during transit, you must provide photographs of the package and/or the damaged product so that we can investigate the issue.

In the event that a shipment is confirmed as lost by the shipping carrier, we will work with the carrier to investigate the matter and will inform you of the next steps.

Although we make every effort to ensure that orders arrive within the estimated delivery timeframe, delays may occasionally occur due to circumstances beyond Riccio's control, including customs inspections, periods of high shipping demand, or adverse weather conditions.

8. Delivery and Inspection

We recommend inspecting the outside of your package at the time of delivery.

If you notice visible damage to the packaging or signs of tampering, please note this on the carrier's delivery receipt and document the issue by taking photographs of both the package and the shipping label.

For information regarding damaged or defective items after delivery, please refer to our Refund Policy, available at:

https://shopriccio.com/policies/refund-policy

9. Order Cancellation Before Shipment

Orders may be cancelled provided they have not yet been processed or shipped.

Once an order has been dispatched, it can no longer be cancelled, and the applicable Refund Policy must be followed.

If the order has already been handed over to the shipping carrier, you must wait until it has been delivered and then follow the procedure described in our Refund Policy:

https://shopriccio.com/policies/refund-policy

10. Changes to This Policy

Riccio reserves the right to modify this Shipping Policy at any time.

Any updates shall become effective upon publication on shopriccio.com.

11. Contact

For any questions regarding shipping, please contact us at:

Email: contact.shopriccio@gmail.com

Our goal is to ensure that your order arrives in the best possible condition and within the estimated delivery timeframe. If any issue arises during shipping, our team will be available to assist you and help find the best possible solution.

Effective Date: June 29, 2026