At Riccio, we want you to enjoy your purchase with complete peace of mind. If any issue arises with your order, we will be happy to help you find the best possible solution.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, with its original tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at contact.shopriccio@gmail.com.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

If you have any questions regarding returns, you can contact us at contact.shopriccio@gmail.com.

Damages and Issues

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it.

To help us assist you as quickly as possible, we kindly ask that you provide photographs of both the product and the packaging you received.

Exchanges

If you would like to exchange one product for another, the fastest way to do so is to request a return for the item you received and place a new order once your return has been approved.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing any justification.

As in the previous case, the item must be in the same condition in which you received it: unused, with its original tags attached, and in its original packaging. You must also provide the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and inform you whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please keep in mind that it may take some additional time for your bank or credit card issuer to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at contact.shopriccio@gmail.com.

Our goal is to ensure that you have the best possible shopping experience at Riccio. If you have any questions about your order or our Refund Policy, we will be happy to assist you.